Telephone Skills and Techniques : Protocol Consultants International




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Telephone Skills and Techniques

by Judith Bowman on 04/06/18

Many are challenged - even intimidated, when it comes to effectively using this inanimate object. Like most things challenging in life, the telephone has its own skill sets and rules governing proper and efficient usage. And, as with anything, the more you practice, the better you hone your telephone skills and techniques. Being telephone savvy is an area of expertise and productivity into which the savvy sales professional knows how to dial into (pun intended) and tap. 

The telephone is the only thing which stands between yet, has the potential to quickly connect you and your customer. Focus on your message and delivery each time you pick up the telephone; preparation is key. Remember, the way you speak is 85% of your message!


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