Protocol Consultants International offers corporate, dining etiquette and international programs.

Professional Presence / Executive Etiquette / First Impressions

Now immersed in a global economy and the most competitive business climate in history, strategic alliances and corporate re-engineering have all created significant competitive pressures on managers and executives at all levels of the organization. Technology, book and business knowledge aside, it is still all about people, respect and interacting with people. Business protocol and etiquette have assumed an increasingly important role as companies seek to establish long-term customer relationships.

Knowledge is Power;
Protocol Empowers;
Knowledge of Protocol Enhances
Personal Effectiveness

	Do you interact with customers or prospective clients?
	Are you responsible for sales or marketing?
	Is your company growing internationally?
	Are you recruiting professionals from abroad?

Yes? Protocol Consultants International will provide you with the necessary tools to help empower you and the professionals of your organization to present yourself with confidence and authority to outclass the competition. Customized seminars and workshops are available in 1/2 day, full day or multi-day formats. Topics addressed include:

First Impressions

Communication skills and non-verbal communications

Handshaking
Eye contact
Body language
Presence - poise/posture...
Confidence
Personal space
The correct confident standing position and sitting smart
Rising to the occasion
Introductions, business vs. social
Announcing yourself; a visitor/guest
Meeting protocol
Business card exchange
Conversation skills and small talk
Active listening skills
Remembering names and USING them!
Name badges

How to work a room
Relationship building process
Meeting and interviewing power points
When, where and how to sit
The telephone - efficient use and courtesies
Telephone sales and telemarketing techniques
Cell phone, voice mail, email etiquette
Videoconferencing
Thank you's
Office etiquette
Grooming and personal hygiene
Voice - inflection, diction, grammar and tonal quality
Professional attire and business casual
Thank you notes, personal notes and stationary

Presentation Skills

Impact of Behaviour
Understand and identify behavioural styles in ourselves and others from the onset in order to ADAPT, rather than clash, to help form the basis of positive personal rapport, and build the foundation for a solid relationship.

We would like to tailor a seminar or workshop for you.
Email or call us today!

©2002-2009 Protocol Consultants International
400 Putnam Pike, Suite D #212
Smithfield, RI 02917-2442
401.934.0100 (TEL)
401.934.0200 (FAX)

Email Judith Bowman